Case studies in security,
privacy and compliance.
Explore published cases covering customer assurance, payment security, healthcare information and business continuity. Start with the challenge closest to your own.
Different operations.
Specific business challenges.
The published case library describes anonymised organisations in business process outsourcing, technology, healthcare services, financial services and ecommerce.
Each case starts with an operating challenge: responding to a customer assurance request, protecting sensitive information or preparing an essential service for disruption. The summaries below focus on the scope and work described in those accounts.
Use the cases to frame your own discussion: which services are involved, what information needs protection and what evidence your customers or other stakeholders expect.
Find the case
that fits your question.
Eight published accounts, organised around the service and implementation challenge.
enterprise customer requirement.
Preparing a BPO for customer assurance.
The published Manila BPO case covers gap analysis, control and policy work, evidence collection and support for an independent examination.
Read the BPO assurance casewith controls and evidence.
Scoping readiness for a technology provider.
This account describes scoping and readiness assessment, policy and control development, implementation support and preparation for independent review.
Read the technology readiness caseacross a service relationship.
Addressing patient-information risks.
A Philippines-based BPO serving a US healthcare customer is the setting for risk assessment, staff training, access controls and incident-response planning.
Read the healthcare BPO casewith everyday processing.
Building safeguards around billing operations.
This published account covers risk assessment, access and data-protection safeguards, workforce training and policies for a medical billing and coding BPO.
Read the billing operations casearound payment operations.
Defining a payment-security remediation plan.
The Singapore fintech case describes a gap assessment, a remediation roadmap and implementation support for security controls in a payment-processing environment.
Read the financial-services caseand staff responsibilities.
Organising payment-security work in a BPO.
This India BPO account describes assessment of the cardholder data environment, prioritised remediation, control implementation and security-awareness training.
Read the BPO payment-security casefor disruption.
Planning continuity across BPO services.
The published case covers business impact analysis, continuity planning and management-system implementation for a BPO operating across several countries.
Read the business continuity casethrough a digital platform.
Mapping privacy work for a growing platform.
The European ecommerce account describes gap analysis, data mapping, privacy documentation and implementation support for personal-data handling processes.
Read the ecommerce privacy caseBring your requirement.
Define the work.
A useful project discussion connects the requirement to your actual service, information flows, team and deadline.
Share the customer request or framework involved, the systems and locations in scope, the controls already operating and the decisions still unresolved. These details help establish suitable deliverables, responsibilities and a sequence for the work.
For practical implementation guidance, explore our security, privacy and compliance guides .
Discuss a comparable challenge.
Tell us what your customer or business needs, and where your team needs support.