SOC 2 preparation for a BPO customer requirement
A Manila BPO bidding for an enterprise contract needed to address a customer’s SOC 2 requirement. The project scope covered gap analysis, control implementation, policies, evidence collection and independent examination support.
PCI DSS remediation and staff responsibilities in a BPO
An India-based BPO processing credit card payments wanted to strengthen its payment-security practices. The project scope combined assessment of the cardholder data environment, prioritised remediation, implementation support and staff awareness.
HIPAA safeguards for medical billing and coding operations
A healthcare BPO specialising in medical billing and coding needed to address risks in its handling of protected health information. The project scope combined risk assessment, information safeguards, employee training and policy implementation.
Business continuity planning across BPO operations
A BPO operating across several countries wanted to understand how natural disasters, cyber incidents and other disruptions could affect client services. The project scope covered business impact analysis, continuity planning and ISO 22301 implementation.
Payment-security remediation for a fintech service
A growing Singapore fintech company needed to address outdated security practices affecting its payment-processing operations. The project scope covered gap assessment, a remediation roadmap and control implementation support.
Patient-information safeguards for a healthcare BPO
A Philippines-based BPO supporting a US healthcare customer wanted to strengthen the handling of patient information. The project scope addressed risk assessment, workforce training, access controls and incident-response planning.
SOC 2 readiness for a technology provider
A technology provider needed to respond to enterprise customers’ SOC 2 assurance requirements while working with limited internal preparation resources. The project scope brought together scoping, controls, implementation and examination preparation.
Privacy implementation for an ecommerce platform
A growing European ecommerce platform needed to translate GDPR requirements into changes to its data collection and processing practices. The project scope covered gap analysis, data mapping, privacy documentation and implementation support.