Business impact analysis
Identifying critical business functions and assessing how different disruptions could affect them.
ISO 22301 / BUSINESS CONTINUITY
Business continuity planning across BPO operations.
A BPO operating across several countries wanted to understand how natural disasters, cyber incidents and other disruptions could affect client services. The project scope covered business impact analysis, continuity planning and ISO 22301 implementation.
The challenge
Plan around the services clients depend on.
The work began with critical business functions and the potential impact of disruption. That analysis informed continuity strategies and the implementation of a business continuity management system.
Project scope
The work involved.
Continuity planning
Developing a plan with strategies for managing disruption and supporting continuity of operations.
Management-system implementation
Guiding implementation of a business continuity management system aligned with ISO 22301.
Start with the services you need to sustain.
Tell us which client commitments and operational dependencies your continuity programme needs to address.